Shipping policy

SHIPPING POLICY

Processing Time will be made.

All jewelry products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience.

In the rare event that you receive a defective or damaged jewelry item due to our fault, please contact our customer service team within 48 hours of receiving your order. You must write us an email immediately at info@agapelovejewelry.com. We will review the issue and determine the best course of action, which may include a replacement or store credit at our discretion.

Please also note that we do not cover damages suffered during shipping by USPS. Any such damages should be reported directly to USPS for resolution.

Any defective or damaged items must be returned in their original packaging, intact, and without use for us to process a replacement or store credit. Items not in their original packaging will not be eligible for any resolution.

Agape Love Jewelry will cover the shipping costs for returning defective or damaged items if the fault lies with us. Please contact our customer service team for instructions on how to proceed with the return shipping.

If an item is deemed eligible for return, it must be returned within 5 days of receiving confirmation from our customer service team. Items returned after this period will not be accepted.

By completing a purchase with us, you agree to this policy and understand that no exceptions will be made. 

Due to the nature of our made-to-order jewelry, we require a processing time to ensure each piece meets our high standards.

Made-to-Order Items: 5 – 10 business days for processing.

Ready-to-Ship Items: 3 – 5 days for processing. 

Note: Processing times are subject to change during high volume seasons. We appreciate your understanding and patience during these periods.

Please note that shipping time is different from processing time. Once your order has been processed, it will be shipped via USPS Standard shipping method.

Your order will be fulfilled and shipped after the processing time has been completed. The total time to receive your order will be the sum of the processing time and the shipping time. 

The company will provide the information related to the postal service, including estimated delivery dates and costs. The customer will be responsible for the shipping costs.

We offer Free Standard Shipping on orders over $100. This offer is automatically applied at checkout for eligible orders. 

Postal Service Delays

The company will not be responsible for any delays caused by the postal services. Once your order has been shipped, any delays in delivery are beyond our control. 

It will not be responsible for the faithful and strict compliance with shipping dates and will not be bound by any guarantee for these purposes.

By completing a purchase with us, you agree to this policy and understand the processing and shipping time, as well as the conditions regarding package protection, address accuracy, potential postal service delays, and our Free Shipping offer.

Returned, Stolen and  Lost Packages

Agape Love Jewelry LLC. is not responsible for lost or stolen packages once in hands of the postal service. If you need to make a claim, please visit: https://www.usps.com/help/missing-mail.htm

Please be sure to provide the correct address. We are not responsible for returned packages due to wrong address provided by the customer. If you provide a wrong address, please contact us before 24-36 hours after placing your order to provide the correct shipping address via email: info@agapelovejewelry.com. Customer will be responsible of any applicable charges of shipping in returned orders. Orders are not refundable.