FAQ's
What is your jewelry made of? Our jewelry is made of 14k gold-filled material. They’re high quality and, with proper care, can last a lifetime.
Are the pieces hypoallergenic? Our 14k gold-filled jewelry has a thick layer of solid 14k gold over a core of jeweler’s brass, making it suitable for most people with sensitive skin. However, individuals with very sensitive skin may still experience reactions if they are allergic to the metals in the core. If you have a severe metal allergy, it might be best to opt for jewelry made from solid gold or other hypoallergenic materials.
Is 14k gold-filled tarnish resistant? Yes, gold-filled jewelry is more tarnish-resistant compared to gold-plated jewelry because of the thicker layer of gold bonded to the base metal. However, it can tarnish over time if not cared for properly.
Do you offer customization services? No, we do not offer customization services.
- How can I care for and maintain my gold-filled piece? To maintain your 14k gold-filled jewelry, keep it dry and clean it regularly with a soft cloth or mild soap and warm water. Avoid harsh chemicals and store it in a dry, cool place, preferably a jewelry box or soft pouch, and keep it separated from other pieces to prevent scratches. Wear your jewelry after applying lotion, perfume, makeup, or hair products.
- Do you offer warranties for your jewelry? Unfortunately, we do not offer any warranty on our jewelry.
1.What is the estimated delivery time? The total time to receive your order will be the sum of the processing time plus the shipping method you selected and your location. Generally, you can expect:
Processing time:
- Made-to-Order items: 5 – 10 days
- Ready-to-Ship items: 3 – 5 days
Shipping time:
- Standard Shipping: 3-5 business days within the U.S.
For the most accurate delivery time, please refer to the shipping option at checkout or contact our customer service for more specific information.
2.Can I purchase from outside the United States? Unfortunately, we do not ship internationally at this time.
3.What is your return and exchange policy? Due to the nature of our jewelry products and our commitment to providing the highest quality, we regret to inform you that all sales are final. We do not accept any returns or exchanges for any jewelry items purchased.
- Does each piece of jewelry come with an inspiring message? Yes, each of our pieces are inspired by the word of God. Every design is a manifestation of God’s unconditional love, meant to remind you of your worth and the eternal connection you have with Him.
- How can I join the Agape Love Jewelry community? You can join our community of women of faith by subscribing to our newsletter. You can also follow us on our social platforms Instagram and Facebook.
- How can I stay updated on new collections and exclusive offers? Join our newsletter to be the first to know about new collections and exclusive offers.
- What should I do if I receive a defective or damaged item? All jewelry products leaving our facilities are thoroughly vetted, but in the rare event that you receive a defective or damaged jewelry item due to our fault, please contact our customer service team within 48 hours of receiving your order at info@agapelovejewelry.com. Please note that inquiries made after 48 hours of receiving your order will not be considered. Also, note that we do not cover damage suffered during shipping by USPS. Any such damages should be reported directly to USPS for resolution.
- What steps do you take to ensure the quality and authenticity of your jewelry?
At Agape Love Jewelry, we take several steps to ensure the quality and authenticity of our pieces:
Source High-Quality Materials: We use reputable suppliers for our gold-filled materials and other components, verifying their authenticity with certificates where applicable.
Skilled Craftsmanship: We maintain rigorous standards in the crafting process, ensuring each piece meets our quality expectations.
Quality Control Inspections: We implement multiple stages of quality control, from material inspection to the final product review, inspecting each piece for defects, proper finishing, and durability.
Detailed Product Description: We provide comprehensive and accurate descriptions of each product, including materials used and crafting techniques, ensuring transparency about what you are purchasing.
Customer Feedback and Review: We encourage customers to leave reviews and feedback about their purchases, using this feedback to continually improve product quality.
Training and Development: We continuously train on the latest quality control techniques and jewelry trends, staying updated with industry standards.
These steps ensure that each piece of jewelry you receive from Agape Love Jewelry is not only beautiful but also authentic and of the highest quality.